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| Privacy Policy |
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Your privacy is important to us. We want you to feel comfortable using Teraffics's services. Because we gather certain types of information about the users of Teraffics, we feel you should fully understand what information we gather and how we use that information. Teraffics employees and partners are required to familiarize themselves with this privacy policy as a condition of their employment, and any employee violating the policy is subject to disciplinary action.
What Information Does Teraffics Gather?
When you register for a Teraffics account, Teraffics obtains contact information, such as your name, address, and phone number, as well as payment information, however, since we use secure 3rd party payment processors such as PayPal and 2Checkout we do NOT store your credit card number on our servers, these 3rd party payment processors do. When you use Teraffics's service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. Teraffics also tracks requests you make for information on Teraffics's products and services, and responses you provide to Teraffics surveys. Finally, Teraffics keeps records of your payment history and communications you have with Teraffics's support team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), Teraffics does not keep track of what sites you visit when you are using the service.
What Does Teraffics Do With This Information?
Teraffics uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with Teraffics's Service Level Agreements (SLAa). Information on your communications with Teraffics's support team is used to address the issues raised by your communications. In addition, Teraffics regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. You may request that Teraffics not send you mailings relating to other goods and services at the URLs listed in this section or send an e-mail to sales@Teraffics.com. Teraffics reserves the right, however, to send bulletins and other important information regarding the service at its discretion.
Does Teraffics Share Subscriber Information With Third Parties?
Teraffics will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company's rights or property; or (iii) in emergencies where someone's safety is at risk.
You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site, Teraffics's DNR domain registration is freely available to anyone else visiting that space. Teraffics cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.
How Can I Correct or Update the Information?
To request a copy of the contact Teraffics has on your account, send an e-mail request to sales@Teraffics.com. You may correct that information as appropriate by returning a message to the same address. Please keep in mind that under Teraffics's Service Level Agreements (SLAa), subscribers are required to provide Teraffics with current contact and billing information. Teraffics may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.
What Happens to the Information if I Leave Teraffics?
If you ever leave Teraffics, Teraffics will normally delete your personally identifiable account information twelve months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, Teraffics reserves the right to retain your contact and billing information as necessary to resolve the matter.
Changes to This Policy and Questions About Privacy.
Teraffics reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via e-mail to sales@Teraffics.com. |
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